Workshop manager (Trucks)

KEY RESPONSIBILITIES:
• Supervising Staff:
Managing technicians, mechanics, auto-electricians and other workshop personnel, including
delegating work, monitoring performance, and providing guidance.
• Managing Workflow:
Overseeing the scheduling of repairs, prioritizing tasks, and ensuring efficient workflow to meet
deadlines.
• Ensuring Quality, Compliance and Safety:
Implementing, managing and enforcing safety procedures, ensuring adherence to quality standards, and
maintaining a safe work environment.
• Inventory Management:
Managing stock levels of parts and supplies, ordering new parts, and organizing the parts department.
• Customer Service:
Addressing internal and external customer inquiries, resolving complaints, and ensuring a high level of
customer satisfaction.
• Financial Management:
Managing budgets, controlling costs, and reviewing pricing and quotations for services. Ensuring the
maximum value is extracted out of procurement practices which include but are not limited to negotiating
discounts, payment terms, strategic partnerships and service level agreements.
• Record Keeping:
Maintaining accurate records of fleet maintenance, parts used, and other relevant data.
• Training and Development:

Providing training to workshop staff to ensure staff is on par with industry standards and maintain
industry quality standards.
• Liaison:
Communicating with customers, suppliers, and other departments within the organization.
• Diagnosing and Troubleshooting:
Assisting with complex repairs and troubleshooting issues.
REQUIREMENTS:
• Technical Knowledge: Formal qualification in Diesel mechanics or Automotive mechanics.
strong understanding of automotive repair and maintenance procedures, including familiarity
with different vehicle systems and components.
• Technical experience: At least 10 years’ experience in managing a fleet or maintaining bitumen
distributors, hydraulic systems, electrical systems, truck fleet maintenance, road construction
equipment, agricultural equipment or earth moving equipment essential.
• Management Experience: Proven experience in a supervisory or managerial role, with the ability
to lead and motivate a team.
• Physical requirements: The workshop manager will be required to be able physically oversee the
workflow in the workshops and possess the ability to handle heavy components (25kg or more) and work at heights or in confined spaces. Often require periodic field visits and travel of up to ±20% of the time.
• Leadership Skills: Strong leadership, communication, and interpersonal skills.
• Problem-Solving Skills: Excellent problem-solving and decision-making abilities.
• Organizational Skills: Strong organizational and time management skills.
• Customer Service Skills: Excellent customer service and communication skills.
• Computer Literacy: Proficiency in relevant computer software and systems. Experience with an
online maintenance system, asset management or online scheduling system will be an advantage.
• Safety Awareness: A thorough understanding of health and safety regulations.
• Financial Acumen: Basic understanding of financial management principles.